Terms & Conditions
Terms & Conditions - Mount Barker Holiday Park Pty Ltd (Christmas and Easter T&C's at the end of page)
Room rates & charges
● A deposit of one night's tariff is due to confirm all bookings at the time the booking is made. The remaining amount will be due on or before check in.
● All guests must provide a valid credit card for security of the site/room at me of booking. Debit cards are not accepted.
● Settlement of any additional charges included during the stay will be due upon check out.
● Additional charges are as follows;
○ Rooms left in a very untidy state - $200 fee
○ Smoking in rooms - $200 fee
○ Lost/stolen key fee - $200 fee
○ Property damaged or stolen - fee based on the replacement value of the damage or loss
● Failure to settle an account on check out will result in the credit card on file being charged the full amount.
Alterations to bookings
● Written on email notice is required for all booking changes with a minimum of 48 hours notice for any changes.
● If the booking is shortened within 48 hours, a $30 fee will be charged.
● If the booking is shortened or cancelled after check in, there will be no refund given.
Cancellation Policy
● Bookings must be cancelled in writing by emailing the property.
● Cancellations withing 48hours will be charged the full length of stay.
● Booking cancellations received up to 14 days prior to the check in date will be refunded less a $30 booking/cancellation fee.
● No refund will be given for cancellations within 13 days prior to the check in date.
● No refund will be given for guests who have booked a non-refundable rate either directly or through a booking channel.
● A no-show (when a guest does not arrive on the first day of the booking and does not give notice) will be charged the full amount of the booking.
● No-refunds for guests who cancel or shorten their stay after check-in occurs.
● Public Holiday weekends will be charged the full booking amount upfront and no cancelations allowed within seven days of check in. No refunds given after seven days before check in.
Group bookings – For any bookings more than five rooms and/or any groups longer than 7 days.
Room rates & charges
• A 50% deposit will be required when making the booking and to confirm.
• The remaining balance will be due two weeks before arrival.
• Additional charges include cleaning fees if your room is left in an untidy state or
damaged (fee based on damage) and lost/stolen key fee.
o Rooms left untidy - $200
o Smoking in room charge - $200
o Lost/Stolen key $50 per key
o Property damaged or stolen – fee based on damage/loss
• Failure to settle your account upon check out will result in the same credit card used for the booking guarantee, being charged the full amount. If the credit card declines, your booking will incur 10% interest from the check-out date, compounding weekly.
Alterations to bookings
• Written or email notice of alterations to bookings must be provided a minimum of seven days before check in to avoid charges.
• No refunds or changes after check in.
Cancellation Policy
• Bookings must be cancelled in writing by emailing mtbarkerholidaypark@gmail.com.
• Bookings cancelled up to two weeks before arrival will be refunded less $30 booking fee.
• Bookings cancelled up to one week before arrival will forfeit 50% deposit.
• Bookings cancelled within 48 hours of arrival will forfeit entire booking amount.
• A no-show is when you do not arrive on the first day of your reservation (without notice). A no-show will be charged 100% of the booking.
Booking guarantee
• As well as a 50% deposit, group bookings also require a valid credit card provided to guarantee your booking and provide security for payment of any outstanding amounts.
Booking guarantee
● Deposit of 1 night’s tariff for all bookings
● Valid credit card to be held (no debit cards accepted)
Check in and check out
● The standard check-in me is 2pm - 6pm on the first day of the booking.
● Check-out time is 10am on the day of departure.
● Late check outs are subject to availability and prior arrangement with park management. An additional fee may be charged.
● Early check in is subject to availability and prior arrangement with park management. An additional fee may be charged.
● The office closes at 6pm, late check in (after 6pm) must be arranged with management.
● Guests are required to provide photographic identification upon check in. If you are unable to provide photo ID, the booking may be cancelled.
Christmas/New Year Period Booking Policy (22nd Dec - 2nd Jan Inclusive) & Easter Long Weekend
- Minimum two (2) night stay
- 50% deposit to be paid at the time of the booking. Balance to be paid by 30th of November.
- Deposits only refunded (less $30 booking fee) if you notify the park in writing 30 days prior to arrival. Deposit will be forfeited if less than 30 days notice.
- All cancellations must be in writing to the park email address mtbarker